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The purpose of this website is to provide information to prospective guests about availability of a economic, business class hotel in the city of Vasco da Gama, Goa and to facilitate instantenous online reservation (or cancellation) including making advance payments in a secure manner. This website also provides information about possible activities during their stay in Goa.

What and How Information is Collected

Two types of information is collected; personal and payment related.

Personal information i.e. name, address, email, phone, date of check-in, date of check-out etc. is collected by the hotel via an online form. This information fulfills two objectives;

  • Help identify individual guests and make reservation easier for loyal guests and
  • Follow local government guidelines regarding guests staying in our hotel.

Payment related information is collected only by our payment gateway providers i.e. PayU Payments Private Limited. This information is collected in a secure, encrypted manner and every effort made to ensure it is not stollen, misused and access restriced to key authorized personnel only.

How M - The Business Hotel Stores Information

Information is stored in an online database the access to which is restricted to key authorized staff and requires use of a userid and a password. No credit card, debit card or other financial details is stored by the hotel.

General Provisions

Notwithstanding anything contained in this Policy or elsewhere, shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A "Force Majeure Event" shall mean any event that is beyond the reasonable control of and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc. will use information only in accordance with the Policy under which the information was collected unless we have received explicit authorization.

Conditions Under which M-Hotel Might Disclose Information may disclose any information may have about You (including Your identity) if determines that such disclosure is necessary in connection with any investigation or complaint regarding Your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally)'s rights or property, or the rights or property of users of the Website, including's customers. reserves the right at all times to disclose any information that deems necessary to comply with any applicable law, regulation, legal process or governmental request. also may disclose Your information when determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that may preserve any communication by You with through the Website or any Service, and may also disclose such data if required to do so by law or if determines that such preservation or disclosure is reasonably necessary to: (1) comply with legal process; (2) enforce this Policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of, its employees, users of, or visitors to, the Website, and the public.

By accessing the Website, You have agreed to the terms set out in this Policy. This Policy should be at all times read along with the Cancellation / Refund Policy and Terms & Conditions of the Website.

Unless stated otherwise, the Policy applies to all information that has about You and Your account.

By using this Website and the products, content and services provided on the Website, You agree and acknowledge that Your Personal Information collected through the Website may be transferred across national boundaries and stored and processed in any the country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate in providing certain functions. may make changes to this Policy, from time to time at's sole discretion or on account of changes in law. will not reduce Your rights under this Policy without Your explicit consent. may e-mail periodic reminders of the notices and conditions, unless You have instructed not to, but You should check the Website frequently to see recent changes. Notwithstanding the above, shall not be required to notify You of any changes made to the Policy. The revised Policy shall be made available on the Website. Your continued use of the Website, following changes to the Policy, will constitute Your acceptance of those changes.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of M-Hotel's polices or questions are published as under:

Grievance Officer Name: Abhijeet Salkar
email address:
[10:00 AM to 6:30 PM from Monday to Friday except Public Holidays]

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