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CANCELLATION & REFUNDS

Cancellation Charges
25% if cancelled four days in advance.
50% if cancelled three days in advance.
75% if cancelled two days in advance.
100% if cancelled up to 24 hours before checkin.
50% if few of the total booked rooms are cancelled.
Credit/Debit card cancellations will be charged 5% extra.

For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)
25% if cancelled forty-five days in advance.
50% if cancelled thirty days in advance.
50% if few of the total booked rooms are cancelled.
100% if cancelled fifteen days in advance or later.

Credit/Debit card cancellations will be charged 5% extra.

Confirmation/cancellation policy for weddings and large celebrations

25% of the total room tariff at the time of the confirmation of the booking.
100% of the total room tariff and chartering cost four months in advance.
80% of the balance of total expected budget 45 days in advance.
If not complied to, the booking can be cancelled.
Full clearance of bill at the check-out.

In case of any cancellation the service tax of 14.5% (or as per latest govt. order), on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.
Total advance paid will be retained if cancelled anytime between 3 months and 31 days prior to the date.
100% of the advance will be retained if cancelled 1 month prior to the date.

Note
Any postponement of the booking will be treated as a cancellation will be governed by the Cancellation Policy.

A group booking is defined as : 10 rooms or more

How Refunds Made
Refunds only through cheque for bookings made by cash/cheque/bank transfer.
Online refunds for bookings made through the website usually take 7-10 working days.
Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
In case booking was done by payment of cash, the original receipt must be presented along with a refund request.
Credit/debit card cancellations will be charged 5% extra.

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